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C L A I M S  +  R E T U R N S

Bathrooms

Bathrooms

Thank you for choosing our product!

If you feel you have received defective material, please review our Claims Procedure and then submit a claims form.

If you would like to request a return, please review our Return Requirements and then submit a returns form.

C L A I M S  P R O C E D U R E

At Z Collection, we prioritize quality and customer satisfaction. If you have questions
about filing a claim, please contact orderdesk@zcollection.com.

NOTIFICATION 
A claim must be filed within 15 calendar days of will call or shipment. The following information is required:

  • Order number

  • Product code and description

  • Quantity affected

  • Description and photos of the issue

  • Contact information (name, phone number, email)

  • Installation status (has the material been installed?)

  • Inspection status (was the material inspected prior to installation?)

  • Job site address


EVALUATION
We will acknowledge receipt within 48 hours. We may request additional details and arrange an inspection if needed. Z Collection cannot be held responsible for any actions or financial decisions made prior to our opportunity to process the claim.

RESOLUTION
Upon evaluation, we will propose a resolution, communicate this to you in writing, and act promptly to resolve the claim.

DOCUMENTATION
All claim-related correspondence will be documented for our records, helping us identify trends and improve our products.

S U B M I T  A  C L A I M
Thank you for taking the time to fill out our claims form. We will get back to you with more information within 48 hours.
Upload

*While images are not required, providing them will greatly assist us in finding a resolution. If images are not available, we may need to schedule a site visit to inspect the material. Thank you for your cooperation!

Thanks for submitting your claim!

R E T U R N  R E Q U I R E M E N T S

At Z Collection, we prioritize quality and customer satisfaction. If you have questions
about requesting a return, please contact orderdesk@zcollection.com.

CONDITION

Products must be in their original, sellable condition, with unopened packaging, to qualify for credit.

 

MINIMUM VALUE
Items being returned must have a minimum value of $200. 

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TIMING

All return requests must be made within 30 days of the will-call date, delivery date, or shipment date, as applicable.

 

QUANTITIES

Only full box quantities that are in sellable condition are eligible for return. Unfortunately, loose tiles cannot be accepted.

 

RETURN AUTHORIZATION

All returns must be accompanied by a Z Collection-issued Return Authorization (RA) and received on or before the RA expiration date. Please contact our order desk prior to returning the product to receive an RA.

 

FREIGHT FEES

If return pick-up is needed, please inquire with our order desk about availability and rates. A return freight fee will be applied based on the pick-up location, material size, and weight.

 

RESTOCK FEES

ALL orders have a 30% restocking fee, regardless of the reason for return, or the dye lot information.

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*Please note that if your material dye lot does not match our current stock we may not accept your return.

S U B M I T  A  R E T U R N
Thank you for taking the time to fill out our returns form. We will get back to you with more information within 48 hours.

Thanks for submitting your return!

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