F A Q s
Where can I buy Z Collection tiles? You can find our tiles at over 200 dealers in Oregon, Washington, and Arizona. Visit our "Locate a Dealer" page to find one near you!
Do you have a showroom? Yes! We have a showroom located in Portland, OR. 2750 NW 31st Ave Portland, OR 97210
Do you stock materials? Absolutely! We have local stock available for pickup in Portland, OR, and Tukwila, WA. Portland Distribution Center 2750 NW 31st Ave Portland, OR 97210 Seattle Distribution Center 1067 Industry Dr Tukwila, WA 98188
Where can I find installation photos? Installation photos are available on each product page. You can also view all installation images on our dedicated installation photo page, accessible from the products drop-down menu.
Where can I find spec sheets and pricing? Each product page includes a downloadable PDF with specifications and pricing details. Look for the download button towards the bottom of the page.
What types of tiles do you offer? We offer a wide variety of tiles, including Natural Stone, Porcelain, and Ceramic. All our porcelain tiles feature an R10 rating for slip resistance, and we have an extensive selection of vibrant wall tiles to enhance any space. Visit one of our dealers or showroom to explore our offerings!
Do you have samples available? Yes! We provide free samples for all in-stock products. You can request samples by emailing us at orderdesk@zcollection.com, and we can ship them directly to you. Alternatively, feel free to visit our showroom to pick them up in person.
How do I care for and maintain my tiles? Tile care varies by type. Please visit our Care and Maintenance page linked on the website footer to learn more about how to care for your tiles and to download maintenance guides for Natural Stone, Porcelain, and Ceramic tiles.
What is your return policy? Our return policy includes the following requirements: CONDITION Products must be in their original, sellable condition, with unopened packaging, to qualify for credit. MINIMUM VALUE Items being returned must have a minimum value of $200. TIMING All return requests must be made within 30 days of the will-call date, delivery date, or shipment date, as applicable. QUANTITIES Only full box quantities that are in sellable condition are eligible for return. Unfortunately, loose tiles cannot be accepted. RETURN AUTHORIZATION All returns must be accompanied by a Z Collection-issued Return Authorization (RA) and received on or before the RA expiration date. Please contact our order desk prior to returning the product to receive an RA. FREIGHT FEES If return pick-up is needed, please inquire with our order desk about availability and rates. A return freight fee will be applied based on the pick-up location, material size, and weight. RESTOCK FEES ALL orders have a 30% restocking fee, regardless of the reason for return, or the dye lot information. *Please note that if your material dye lot does not match our current stock we may not accept your return. To request a return, please fill out our return form linked on the website footer, and don’t hesitate to reach out to orderdesk@zcollection.com with any questions.
Are your tiles eco-friendly? Yes! We are committed to sustainability and environmental stewardship in all aspects of our business. As a tile distributor based in the Pacific Northwest, we prioritize protecting our planet for future generations. Sustainability documents for each collection are available on our sustainability page link on the website footer and can be downloaded from each product page.